– For products damaged, dented, or broken during transit: Please notify Bindi within 24 to 48 hours of delivery for the fastest replacement assistance.
– For defects originating from the product/seller: This includes manufacturing errors, incorrect items sent compared to the order, packaging leaks/product spills, or products that have expired before reaching the customer. You are supported with returns and exchanges within 7 days from the date the return request is approved by Bindi.
– The product must have its original box, labels, and security seals intact when returned.
– Each product can only be returned or exchanged once.
– Out of policy items or products damaged due to customer misuse/poor storage will not be accepted for return.
– For undelivered orders: Customers can contact customer support to change their selection to other items before shipment.
– When requesting a return, you must provide photo or video evidence (such as an unboxing video or close-up photos of the product defect/transit damage) via Zalo OA: https://zalo.me/2925007892044023450 or email: hi@indienam.com to be processed.
Please check the items at delivery. If the product is defective or damaged during transit, you can request a replacement. 100% of return shipping costs will be covered by bindi.vn.
If the product was delivered correctly without defects but you wish to exchange it due to a change of mind: the product must be completely sealed in its original box. All returning/exchange delivery costs will be borne by the customer.
We are always ready to listen to your feedback and complaints to improve our services. Please contact our customer support via Zalo OA: https://zalo.me/2925007892044023450 (office hours) or email: hi@indienam.com for immediate support.