We only support domestic shipping within Vietnam (no international shipping). HCMC and Hanoi: Orders are processed and delivered within 24h or per shipping progress. Other provinces: Expected delivery time is 3 - 5 business days. For remote, border, or island areas, shipping may take 5 - 7 business days depending on weather or transport conditions.
* In case of shipping delays, you can cancel the order without incurring any charges.
BINDI offers FREE SHIPPING on all orders of 150,000 VND and above. For lower order values, shipping fees will be calculated based on standard carrier rates.
– Shipping carrier is responsible for providing delivery receipts (delivery notes displaying Receiver Name, Phone, Address, Product Name).
– bindi.vn (Indienam Global) is responsible for packing and sealing goods securely and providing complete, accurate invoices/shipping documents to the logistics partners and receivers.
– Shipping carriers transport goods under the "sealed parcel" policy from our warehouse to the customer. Carriers hold the right and duty to present papers to state regulators if requested.
– To ensure transaction security, bindi.vn will include a sales receipt in the package. Once confirmed, bindi.vn will issue an e-invoice to the customer's provided email address.
– In the event of package loss or damage during transit by our logistics partners, bindi.vn bears 100% responsibility and commits to resending a new package or issuing a full refund to the customer.
Upon delivery, you have the right to request co-inspection with the delivery staff before making payment. Co-inspection is highly recommended but not mandatory; if you do not co-inspect upon receipt, you still retain the right to report transit damage or broken items within 24 to 48 hours of delivery. If the delivered products do not match your order, you can refuse the parcel and pay nothing.
For pre-paid orders (VietQR transfer), if the items are incorrect or damaged upon inspection, you have the right to request a refund or ask Bindi to redeliver a new order. Please contact us via Zalo OA: https://zalo.me/2925007892044023450 or email: hi@indienam.com.